Davao City, Philippines, May 08, 2020 – Working arrangements with BPO (Business Process Outsourcing) industry have urgently taken its way because of this corona virus 2019 (Covid-19) pandemic to an Enhanced Community Quarantine (ECQ) so-called public health measure. The importance of BPO Industry to the Philippines’ economy has timely been seen and appreciated as the vital source of foreign exchange and high-end jobs for the English-speaking and techie Filipinos. We truly appreciate it, thanks to all BPO Professionals!
Six Eleven Global Services, one of the biggest BPO Companies in Davao City with 3 sites in Mindanao follows this implementation of the strict lockdown measures by the government such as Working from Home, Skeletal Staffing, and the hotel accommodated – shuttled workforce.
Working From Home is entirely one new set-up given to Six Eleven people who are provided with everything they need such as computer units, internet connections and the like…. Everyone is connected with Apps that the company recommends and is able to supply, as the management keeps an eye on work. The same with the skeletal workforce, who are taken care of by the company – hotel accommodation, food, and transport service. Four hotels and three staff houses are occupied. Those are near the location for safety which is one top priority for everyone though there are a lot of challenges encountered by the company with abrupt changes like transferring of equipment to respective homes, internet subscription/installation, clients’ arrangements, and other measures to observe.
Six Eleven Global really cares employees!
Evidently, we have conducted :
Special Brief Interviews with Six Eleven Employees about their experience on working set-up this pandemic days …
“Having been in an airconditioned-office working as a support staff for 6 years, this wfh arrangement is something that I find it as laid-back but at the same time grueling. Laid-back in the sense that I get to work within the comfort of my home. I dont need to wear the usual monday-to-friday corporate attire (though I kinda miss it for some reasons 🙂). However, this kind of set-up is challenging for me especially when it comes to unstable internet connection, the room temparature working ambiance, and ofcourse the banking schedule of which I need to follow ecq guidelines in coming to the banks on top of the number coding schedule. Overall, I’m still forever grateful to Six Eleven Global Services for providing everything we need during these times.“ Jared James of Back Office
“Every human being has its own characteristics, and each one of us has different perception. At first I thought It’s hard to deal with the people in BPO but I was wrong when I’m quarantined in hotel by Six Eleven. I feel the unity and Love even I miss my family. Thank you everyone. Charot.” Mike Jade Catampao / Inbound Agent
” Some situations are beyond our control and no matter what we do, we can’t keep things from changing. This is what happened to all of us in the BPO industry. Sixeleven is not exempted. Just like the rest, we experienced a lot of challenges. The good thing is, the management prepared for the worst and made sure all its employees will be taken care of. While some of the employees are ‘Work From Home’ and on ‘Skeletal Workforce’, there are also some who grabbed the free hotel accommodation. I personally opted for this arrangement because it’s the safest way I can prevent my family from being exposed. I am grateful that Sixeleven provided me and my staff with a comfortable accommodation, free meals and free shuttle service to and from work. While we are quarantined, we still do phone interviews and screen people. It’s fulfilling to realize that even during this time of pandemic- we still continue to provide jobs and help people get back at their feet and take control of their lives again. “ Roux Mutia / Head of Marketing & Recruitment Department
“My experience WFH arrangement from my office is something new since I started my task inside the training room handling trainees most of the time. My task right now is how to improve the current process and make sure that once we are back in the office. We will make sure that we are ready to step up our game. We may work from home but we are still thinking about how to give opportunities to our future employees.“ Ms. Angela Salud / Training Manager
“I’m happy and comfortable working from home because of our company Six Eleven takes care of us. Even we experience this pandemic, we still have work and we are safe in our home“. Frencynth Garces / Agent
” I’m grateful to be part of Six Eleven wherein they always think first the welfare of their employees even there is a pandemic happening right now. Being part of the Skeletal Staffing & hotel accommodated – shuttled workforce, Six Eleven provides the the needs of each employee from free meals throughout the day and other concerns of their people. For what is happening right now, gladly I still get income and provide the needs of my family and able to help the economy of our country silently. Quality the first time, everytime. 😊 💕.” Crystal Paulene Delmo / Operations Manager
” I still have a job that can help me provide for my family in amidst of this COVID-19 pandemic. They are giving opportunities to people who need a job. The company is thinking of us, without Six Eleven I might be one of those who don’t have work nowadays and thinking about what ifs on what to do after the pandemic. Providing hotel accommodation, free meals and shuttle for their employees to ensure their safety. Six Eleven cares for its people to assure quality services everytime. I am grateful to all the staff of Six Eleven and to the management”. Bless Dian Buga-as / Team Leader
“We are lucky and privileged to be working from home. There are those who’d like to work from home but simply cannot due the nature of their jobs while there are those who badly needs to be working but are not allowed to due to this pandemic. In these challenging times, lets all do our part to contribute either to our companies, our community and our country. Keep safe everyone!“ Soren Flores – HR /Admin Head – Gensan Site
” Working in the middle of pandemic is somewhat crossing the bridge over troubled water for no one is certain as when does covid-19 strikes. Our company providing a safe place to stay, transportation and cater food makes us as an employee somehow furnished the feeling of being secured against the on going crisis. Our company was never complacent and consistent in following quarantine protocols to make sure that everyone’s path is properly safeguarded. Today’s real situation push everyone to think different pictures of uncertainty, but since our employer makes everyone’s safety as its primordial concern above everything else, is a win-win scenario though there are ups and down along the way [that is out of our company’s control ] but everything was smoothen out eventually wherein both parties indeed benefited to a harmonious working interactions.” Jenebel Españo / Inbound – Technical Support Agent
“I am thankful to my company who give this opportunity to continue working even though we are facing this pandemic. Giving us a comfortable air-conditioned room to stay and free meal. Even though there are a lot of struggles at first the company is still there to support us. I am thankful and will always be thankful.” Cyrel Theo Chavez/ Inbound Agent
” I am truly honored and proud that our home Six Eleven Global Services provides extra ordinary care towards employees epecially this difficult situation of Filipinos, our home Six Eleven Company didn’t let us alone and neglect. Six Eleven cares for its people to assure the safety and quality service every time. I am Six Eleven Bonafide and Im proud of it, Quality the first, Every-time.” Kharlo Dave Amatos. / Team Leader
” Somehow, in the middle of this pandemic crisis, I am functioning around my work comfortably and with assurance of safety. My company is making sure that we, their employees, are at their upmost concern. Being provided with hotel accommodation and transportation vehicle from and to the workplace, all expenses shouldered by them, are what abled us to work safely and effectively.” John Michael Ampong / Team Leader
“In the midst of this crisis, Six Eleven Global Teleservices prove their compassion to their employees as they assure the security of everyone. For those who are working from the office, including myself, the company provides free accommodation and meals for our convenience. That’s an act that I should be grateful for.” Glaithe Hienze Perero / Team Leader
” Sixeleven is one of the most accommodating companies I’ve ever had. Working from home during this pandemic is not easy but Sixeleven is always there to provide all the needs of their employees.They care and Value their employees, the most fascinating about Sixeleven is they retain all their employees despite of this crisis because they understand that every employees has a family to support . Right now despite of crisis I can provide something to my family and to all my needs . I’m so lucky to be a part of this company .THANK YOU SIXELEVEN ♥️♥️♥️😘😘😘. ” – Siñoreta / Team Leader
“Amidst the NCov-19 pandemic, I would like to express my heartfelt gratitude to my employer, Sixeleven Global Services, who took an initiative to facilitate a special working arrangement for its employees. Being one of the qualified employees who availed the said program, this made it easier for me to continue working diligently despite being away from my mother for too long now. I somehow learned to be more independent and responsible during this time of crisis as I was able to value every time I spent with my colleagues. ” Ritche Garcia / Operations Manager
“My experience is both blessed and fortunate, because in spite of the circumstances where our health is threatened, our company 611 was able to find a way that our commitment to our clients is sustained and delivered. We were even given a choice to work from home with free internet access and computer or avail the free accommodation and meal while working in the office. This shows how 611 put first the welfare of its employee which I personally experienced.” Rommel Misamen / Team Leader of Gensan Site
“This pandemic taught us many things most especially in being responsible not only for ourselves but also with our people. Now, SIXELEVEN by far, gives their employees a place in which we can rest comfortably and come in to work with a smile in our faces regardless being away from our family. In behalf of my team, we are thankful for this heartwarming opportunity to work in this company and witnessed their stand amidst the pandemic. Thank you 611! So let us stay safe and this is a time to put ourselves into prayer that God will cease these and start a new beginning. As what ― Mehmet Murat ildan says: In times of this corona pandemic, people often ask when the world will return to its normal days! Don’t wait for normal days! Assume that abnormal days are normal days! Today’s abnormal normal is now our new normal! The world may not return to its old days; the smart person is the person who adapts to the changing world! All days are normal as long as you adjust yourself to the changes no matter how dramatic these changes are!” GODBLESS US ALL. ❤ ” Jethro Ballesta Gerali / Outbound Team Leader
“Despite this Corona Virus Pandemic, I am so lucky and grateful to be alive, and it has been worth every single day of isolation and social distancing. Thank you Sixeleven for giving us a place to stay, food and obviously jobs for everyone! A call center that cares employees without hesitations to spend money for everyone’s sake.” Janel Lordprincess / Team Leader
“When this pandemic started I was thinking of having the option for No Work No Pay, Because I was hoping that this pandemic can be contained as soon as possible and it will only last for a couple of weeks. However, I had second thoughts of having that option, as one of the managers my responsibility to my subordinates is also crucial, that is why I have decided to grab the opportunity of going to work. Our company Six Eleven, provided us everything we needed on a daily basis. Our upper management really took care of us, providing us a comfortable hotel accommodation and not to mention delicious and sumptuous meals good for 3x a day. Six Eleven Management truly cares for their employees providing all our needs in times of crisis. On behalf of all of my subordinates we would like to say thank you to all of the staff and management of Six Eleven for taking care of us throughout this crisis.” Alvin Christopher Lagura / Team Leader
“While being practical, let me express my simple thoughts. In behalf of those employees who don’t have their family beside them here in Davao … that I have accompanied with, working skeletal with full accommodation in hotel especially these days is way better than staying in a four corner room or paying rent. Even if you pay more, this type of accommodation is like a home away from home. Six eleven does what is best for all employees, does not want us to starve in these hard times and most importantly, provides us penny to support our family in far places. Thanks Six Eleven! ” Sydffry Suriaga / Team Leader
“Since the pandemic started, I was privileged to be given a chance to work from home. It was an unusual working arrangement for me since I worked in the office for almost all of my stay in the company. Even though I have this arrangement, I still managed to be productive with tasks that were given to me. I’m forever grateful to my boss, Sir Mike, for giving me such an opportunity despite this calamity.” Ms. April Marie Joy Dorong / Trainer – Gensan
“The outbreak of Covid 19 disturbed the economical and financial structure of the world and the BPO industry was not exempted. My team got lucky that Six Eleven gave us the opportunity to work at the comfort and safety of our homes. The company lent us PC, headset and even provided us with internet connection (pocket WiFi). Amidst this crisis, the company thought out every step that they made and did not rush into any decision. I am thankful that I still have a job and I can still provide for my family. Six Eleven truly showed that they care and value their employees. On behalf of me and my team, THANK YOU Six Eleven! 🙂. ” Ms. Krystl/ Operations Manager
” I would like to thank my company Six Eleven Global Services for providing us a job despite of this difficult situation that is currently affecting all of us. Also to those people who lost their jobs a midst of the pandemic, you fought really hard to survive this crisis. I’d also like to thank our front liners for your continuous service and for not giving up though you are struggling to fight the virus and doing your best to cure our infected patients. My respect goes to you people. Let us not forget our Savior Jesus Christ for protecting us and providing our needs. Just always pray and give thanks to the Lord for He will never abandon us. I do believe we can surpass this crisis and accept the “New Normal’ for the sake of everyone. God bless you all!” Paula Marie Jose / Marketing & Recruitment Officer – GenSan
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